techtron® Warranty
Thank you for choosing techtron®.
Peace of Mind, Guaranteed.
At techtron®, we stand behind the quality and performance of every product we make. Our products are designed, tested, and built to last. And with our comprehensive warranty coverage, you can ride, charge, and explore with total confidence.
Our Commitment
The techtron® Warranty protects you against manufacturing defects in materials and workmanship across all our product ranges. If a genuine fault occurs under normal use, we’ll repair or replace the affected part — free of charge.
Our goal is simple: to ensure that every techtron® product performs exactly as it should, for years to come.
Find Your Warranty
Select your product category to view or download the specific warranty details:
We’ve Got You Covered.
Your journey with techtron® doesn’t end at checkout — it’s just the beginning.
Our dedicated support team is here to keep you moving, charging, and connected with confidence.
Need Warranty Support?
Already own a techtron® product and need help? Tell us what happened and we’ll guide you through the right support route.
The techtron® warranty covers manufacturing defects in materials and workmanship during the applicable component warranty period, subject to the product’s warranty conditions. Accepted claims are resolved by repairing or replacing the affected component or product. Your warranty is additional to your statutory consumer rights.
Coverage depends on your product and component. The wall EV charger main unit has a three-year warranty; its sockets, plugs, charging cables and accessories have 12 months. Portable EV chargers have a 12-month warranty. Select your product range on the Warranty page and open its full warranty document for the applicable component limits and conditions.
Manufacturing defects are covered within the battery period shown for your range. For scooters and dirt bikes, the warranty also has a charge-cycle limit; smart helmets have a different cycle limit. Follow your product’s charging and storage instructions. Reduced range alone does not establish a manufacturing defect; report unexpected performance changes for assessment.
For wall EV chargers, the published policy starts cover on the earlier of installation by a qualified electrician or six months after factory shipment. Keep your proof of purchase and installation records. For other products, check the start-date conditions in the applicable warranty document or contact customerservices@techtron.co with your model and purchase details.
Scooters, foldable e-bikes, dirt bikes and smart helmets purchased from techtron or an authorised dealer have automatic warranty registration under their published policies. The wall EV charger main-unit warranty is three years, not one year extended to three years by registration. Keep your proof of purchase. Contact customerservices@techtron.co to confirm any separate registration requirement for your exact wall-charger model and obtain the instructions, deadline and effect on cover.
Normal wear and tear is not covered by the manufacturer’s warranty. A manufacturing defect is different from a part wearing out through normal use. Some component rows provide limited defect cover, so tell us which part has failed and how it happened. We will assess it against the applicable product policy and your statutory rights.
Damage caused by accidents, misuse or water exposure excluded by your product policy is not covered by the manufacturer’s warranty. Follow the manual’s operating, cleaning and storage limits. An IP rating does not mean a product can be submerged or pressure washed. Report a fault if you are unsure of its cause; do not continue using an unsafe product.
Use the parts, chargers and maintenance methods approved for your product. The warranty policies restrict unauthorised repairs and modifications and exclude relevant damage from incompatible parts or chargers. Contact support before opening the product or arranging a repair, so we can advise on the authorised next step.
The wall charger’s main unit has three-year manufacturing-defect cover; sockets, plugs, charging cables and accessories have 12 months. The product must meet the installation and commissioning conditions in its policy. Keep your installation certificate. Report the fault before arranging removal; product cover and installation-workmanship responsibilities are separate.
Crash or impact damage is excluded from the smart helmet warranty. Stop using a helmet that has been involved in an impact and follow its replacement guidance. Manufacturing defects in an undamaged helmet’s shell, electronics or other listed components are assessed under their respective warranty periods.
Email customerservices@techtron.co with your product model, purchase details, serial number and a description of the fault. Include photos, error codes or a short video where possible. The support team will confirm the next steps. Contact us before sending the product back or arranging a repair.
Provide your product model, proof of purchase, serial number, contact details and a description of what happened and when. Photos, error codes or a short video can help us diagnose the issue. For an installed wall charger, include the installation certificate. If a document is missing or you cannot provide supporting evidence, contact support for help.
Keep the receipt or invoice showing the seller and contact that seller for your consumer return or refund rights. For manufacturer’s warranty support, send techtron your product and seller details so we can check the applicable policy and purchase eligibility. A marketplace purchase is not automatically excluded simply because it was made on a marketplace.
Contact support first; inspection may require the product or affected component. Wait for the correct return address and safe packing instructions. Original packaging is useful, but missing it does not automatically remove your statutory rights. Stop using or charging as wollen, leaking, overheating or damaged battery and tell us before arranging transport; do not send it through a normal parcel service without specificguidance.
Return, collection, removal and reinstallation arrangements depend on your product and the type of claim. Refer to the Returns Policy, Terms and product-specific Warranty Policy for the applicable costs and conditions. Contact customerservices@techtron.co to confirm the arrangements before booking transport, returning the product or instructing an electrician.
An accepted manufacturer’s warranty claim is handled under the repair or replacement provisions of the applicable product-specific Warranty Policy. Return and refund requests are assessed under the Returns Policy and Terms. Contact customerservices@techtron.co with your purchase details and fault description so the team can confirm the applicable process and outcome.
Support will confirm the assessment and repair estimate for your case. The timing depends on the fault, any inspection required and parts availability. Keep your case reference and quote it when requesting an update at customerservices@techtron.co. For an order’s delivery status, use the tracking details provided with your dispatch confirmation.
Ask support for the reason for the decision and the relevant policy condition. Provide any additional evidence you would like considered and ask about available next steps, including paid repair options. For returns, refunds and information about your consumer rights, refer to the Returns Policy, Terms and product-specific Warranty Policy.
The manufacturer’s warranty applies to the original purchaser unless techtron agrees otherwise in writing. Business-use conditions depend on the product and intended use. Before buying or using a product for rental, tourism, delivery, fleet or other business purposes, contact customerservices@techtron.co with the model and intended use to confirm the applicable terms.
A warranty claim reports a suspected manufacturing defect under your product’s warranty. A return or refund request follows the Returns Policy. Email customerservices@techtron.co with your order details and explain whether you are reporting a fault or requesting a return or refund. Check the Returns Policy, Terms and product-specific Warranty Policy for the applicable conditions and process.