techtron® Warranty
Thank you for choosing techtron®.
Peace of Mind, Guaranteed.
At techtron®, we stand behind the quality and performance of every product we make. Our products are designed, tested, and built to last. And with our comprehensive warranty coverage, you can ride, charge, and explore with total confidence.
Our Commitment
The techtron® Warranty protects you against manufacturing defects in materials and workmanship across all our product ranges. If a genuine fault occurs under normal use, we’ll repair or replace the affected part — free of charge.
Our goal is simple: to ensure that every techtron® product performs exactly as it should, for years to come.
Find Your Warranty
Select your product category to view or download the specific warranty details:
We’ve Got You Covered.
Your journey with techtron®doesn’t end at checkout — it’s just the beginning.
Our dedicated support team is here to keep you moving, charging, and connected with confidence.
Submit a Warranty Claim →
Your techtron product is protected against manufacturing defects in materials or workmanship. Coverage depends on the product:
- Helmets (shell/structure): 24 months
- Electronics (batteries, controllers, displays, sensors, Bluetooth, lights): 12 months
- Frames (e-bikes, scooters, dirt bikes): up to 24 months
- Wear items (tyres, pads, grips, chains, decals, etc.): not covered under warranty
The warranty does not cover:
- Normal wear and tear (tyres, pads, grips, chains, stickers, cosmetic scratches).
- Damage caused by accidents, misuse, neglect, or water immersion.
- Damage caused by third-party chargers, modifications, or tampering.
- Products used for competition, rental, or commercial purposes (unless stated in writing).
- Product return costs.
It’s simple:
- Contact techtron Support by email; customerservices@techtron.co
- Provide your proof of purchase and product serial number.
- Describe the issue and, if possible, attach photos or a short video.
- Our support team will confirm if your issue is covered.
In most cases, yes. If your claim is approved, we’ll send you:
- A return address and packaging instructions (batteries must be handled safely).
- Instructions on collection payment methods, or guidance on self return.
Our service team will then inspect the product to confirm the issue.
Depending on the outcome, techtron will:
- Repair the product free of charge, or
- Replace the product with a new/refurbished unit if repair is not possible.
If the issue is not covered under warranty, we’ll share a full report and offer you a paid repair/replacement option.
- From the time we receive your product, inspection usually takes 5–7 working days.
- Repairs/replacements are normally completed within 10–14 working days (depending on parts availability).
We’ll keep you updated at every stage.
No — techtron warranty applies only to the original purchaser with valid proof of purchase.
You can reach us at:
Email: customerservices@techtron.co