RETURNS & REFUNDS

This policy does not affect your statutory rights.

Changed your mind?

For purchases made directly from techtron.co, techtron® offers a 30-day change-of-mind return period from delivery.

This is an additional voluntary return policy and sits alongside your statutory cancellation rights.

For a return under the techtron® voluntary 30-day change-of-mind policy, the product must be:

• Unused.
• Undamaged.
• Complete and in resalable condition.
• In its original packaging.
• Complete with all accessories.
• Complete with all manuals.
• Complete with all components and supplied items.

Where these voluntary conditions are not satisfied, techtron® may refuse the voluntary return, subject always to applicable statutory rights.

You are responsible for the return cost for a voluntary change-of-mind return unless we tell you otherwise.

CONTACT SUPPORT

Your Statutory Cancellation Rights

For most products purchased online, UK consumers have a statutory right to cancel without giving a reason.

The normal cancellation period ends 14 days after the day the goods are delivered to you, or to a person you identify to receive them.

After you tell us that you wish to cancel, you normally have a further 14 days to send the goods back.

These statutory rights are separate from, and are not reduced by, techtron®'s additional 30-day voluntary return policy.

30-DAY VOLUNTARY RETURN — PRODUCT CONDITION

Original packaging is required for returns under the techtron® voluntary 30-day change-of-mind policy. These voluntary conditions do not remove or reduce applicable statutory rights.

YOUR STATUTORY RIGHT TO INSPECT THE PRODUCT

You may handle a product as reasonably necessary to establish its nature, characteristics and functioning — broadly, as you could in a shop.

If the product has been handled beyond what is reasonably necessary and that handling reduces its value, we may make an appropriate deduction from the refund where permitted by law. If a deduction applies, we will explain what was deducted and why.

Damaged, Wrong or Faulty Products

If you receive a product that is damaged, the wrong item, faulty, not as described or not fit for purpose, please contact us.

Please provide your order number and a description of the issue. Photos or video may help us diagnose the problem faster where relevant, but we will not use an unreasonable evidence request to remove statutory rights.

Where goods do not meet your statutory rights — for example because they are faulty, not as described or not fit for purpose — the remedies available may include a refund, repair, replacement, price reduction or final rejection, depending on the circumstances and applicable law.

Where techtron® is responsible for the return of faulty or non-conforming goods, techtron® will bear reasonable return costs where required by law.

REPORT A PROBLEM

Fault Within the First 30 Days

If your product is faulty, you may have a short-term right to reject it under UK consumer law.

Tell us what happened and we will explain the applicable options.

Fault After 30 Days

Your consumer rights do not disappear after 30 days.

Depending on the circumstances, you may have rights to repair or replacement and, if the legal conditions are met, a price reduction or final rejection/refund.

For faults appearing within the first six months, UK law may place the burden on the retailer to show that the goods conformed when delivered, subject to statutory exceptions. Claims may also remain possible beyond six months, although the evidence position can change.

Warranty

Your techtron® manufacturer warranty may provide additional protection for eligible manufacturing defects.

It does not replace, reduce or remove your statutory consumer rights.

Warranty support is provided in accordance with the applicable techtron® warranty terms and process.

VIEW WARRANTY

EV Charger or Installation Issues

If you are not sure whether an issue relates to your charger or its installation, contact us and we will help identify the appropriate route.

REPORT A PROBLEM

How to Return Your Product

Once your return is authorised, we will tell you:

• Where to send the product or whether collection will be arranged.
• How to return it.
• Who is responsible for the return cost.
• What to include with the return.
• What happens after the product is received.

Please package products securely and include all components that belong with the product.

Do not send a product to us without following the return instructions provided by Customer Support, unless your statutory rights require a different route.

Refunds

1. RETURN RECEIVED
2. CHECKED
3. OUTCOME CONFIRMED
4. REFUND APPROVED WHERE APPLICABLE
5. REFUND PROCESSED
6. CUSTOMER NOTIFIED

Where a refund is due, it will be processed without undue delay and within the applicable legal deadline.

For statutory online cancellations of goods, reimbursement is normally due no later than 14 days after we receive the goods back or, if earlier, after you provide acceptable evidence that you sent them back, unless we have offered to collect them.

Refunds will normally be made to the same payment method used for the original transaction, unless you expressly agree otherwise.

Where statutory cancellation applies, we will also refund the cost of the least expensive standard delivery option offered by us, where required by law.

Your bank or payment provider may take additional time to display the refund after we have processed it.

If a lawful deduction applies, we will explain the amount and reason.

Products Bought From Another Retailer or Marketplace

If you bought your techtron® product from an authorised retailer or marketplace, your statutory rights under the sales contract are normally exercised against the retailer that sold you the product.

Please normally start a change-of-mind or statutory retailer return with that retailer.

If you believe the issue may also be covered by a techtron® manufacturer warranty, our Customer Support team can help you understand the warranty route.

REPORT A PROBLEM

Exceptions to the Voluntary 30-Day Return Policy

Some products may be subject to specific return restrictions where permitted by law.

Where a restriction applies, we will make this clear in the relevant product or return information.

This does not remove or restrict applicable statutory rights.

This policy does not affect your statutory rights.